Serve It Right Saskatchewan Practice Test · Question
You are verifying identification and notice the photo on the ID looks significantly older than the customer. What should you do?
If the photo on an ID does not clearly match the customer, it raises suspicion. The appropriate action is to ask for a second piece of government-issued ID or a
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Question: You are verifying identification and notice the photo on the ID looks significantly older than the customer. What should you do?
Answer options:
- Assume it's an old photo and accept the ID. ✅ Ask for a second piece of ID or ask questions related to the ID to confirm identity.
- Refuse service immediately as it's clearly a fake ID.
- Serve the customer, but make a mental note to watch them.
Correct answer: Ask for a second piece of ID or ask questions related to the ID to confirm identity.
Explanation: If the photo on an ID does not clearly match the customer, it raises suspicion. The appropriate action is to ask for a second piece of government-issued ID or ask questions that only the legitimate ID holder would know (e.g., address, birth month) to confirm their identity. It's not immediately grounds to assume fake ID or to simply accept it, nor is it responsible to serve without proper verification.
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