A patron claims their ID is in their car and offers to show a photo of it on their phone. What should the server do?

Question: A patron claims their ID is in their car and offers to show a photo of it on their phone. What should the server do?

Answer options:

• Accept the photo as a temporary measure until they retrieve the physical ID. ✅ Politely explain that only physical, valid ID can be accepted for age verification.
• Serve them, but warn them to have the physical ID next time.
• Tell them to quickly go get their ID from the car and return.

Correct answer: Politely explain that only physical, valid ID can be accepted for age verification.

Explanation: Only a physical, valid, government-issued ID can be accepted for age verification. Photos on phones can be easily manipulated or belong to someone else, making them unreliable for verifying identity and age. The server must politely refuse service until a proper physical ID is presented. Options 1 and 3 violate responsible ID checking procedures, and option 4 creates an inconvenience for the patron.