Serving It Right Practice Test · Question
If a patron becomes aggressive after being refused service, what is the best immediate action for the server?
If a patron becomes aggressive, the server should politely disengage and immediately seek assistance from a supervisor or security personnel to de-escalate the
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Question: If a patron becomes aggressive after being refused service, what is the best immediate action for the server?
Answer options:
- Argue back with the patron
- Call the police immediately without warning ✅ Politely disengage and seek supervisor assistance
- Continue trying to serve them to calm them down
Correct answer: Politely disengage and seek supervisor assistance
Explanation: If a patron becomes aggressive, the server should politely disengage and immediately seek assistance from a supervisor or security personnel to de-escalate the situation safely.
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Question explanations
- Which of the following is a clear sign that a customer may be intoxicated?
- What does 'due diligence' refer to in the context of responsible alcohol service? (alternate scenario)
- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
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