Serving It Right Practice Test · Question
When refusing service to an intoxicated patron, what is the most appropriate tone for a server to use?
A calm, respectful, yet firm tone helps de-escalate potential conflicts while maintaining the server's authority.
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Question: When refusing service to an intoxicated patron, what is the most appropriate tone for a server to use?
Answer options:
- Authoritative and firm
- Apologetic and hesitant ✅ Calm and respectful but firm
- Humorous and lighthearted
Correct answer: Calm and respectful but firm
Explanation: A calm, respectful, yet firm tone helps de-escalate potential conflicts while maintaining the server's authority.
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Related Questions
- Which of the following is a clear sign that a customer may be intoxicated?
- What does 'due diligence' refer to in the context of responsible alcohol service? (alternate scenario)
- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
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Question explanations
- Which of the following is a clear sign that a customer may be intoxicated?
- What does 'due diligence' refer to in the context of responsible alcohol service? (alternate scenario)
- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
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