Serving It Right Practice Test · Question
When refusing service to an intoxicated patron, what is the most appropriate approach?
A polite but firm explanation helps de-escalate the situation and clearly communicates the refusal.
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Question: When refusing service to an intoxicated patron, what is the most appropriate approach?
Answer options:
- Ignore them and hope they leave
- Serve them water instead of alcohol ✅ Politely and firmly explain why service is being refused
- Ask a bouncer to remove them immediately
Correct answer: Politely and firmly explain why service is being refused
Explanation: A polite but firm explanation helps de-escalate the situation and clearly communicates the refusal.
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Related Questions
- Which of the following is a clear sign that a customer may be intoxicated?
- What does 'due diligence' refer to in the context of responsible alcohol service? (alternate scenario)
- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
- What is the primary purpose of the Serving It Right program in British Columbia? (alternate scenario)
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Question explanations
- Which of the following is a clear sign that a customer may be intoxicated?
- What does 'due diligence' refer to in the context of responsible alcohol service? (alternate scenario)
- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
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