A server has documented three separate incidents of refusing service to a consistently disruptive and belligerent patron over the past month. On their fourth visit, the patron is sober but immediately becomes verbally aggressive towards the server, demanding service. What is the most legally sound approach for the server?

Question: A server has documented three separate incidents of refusing service to a consistently disruptive and belligerent patron over the past month. On their fourth visit, the patron is sober but immediately becomes verbally aggressive towards the server, demanding service. What is the most legally sound approach for the server?

Answer options: ✅ Refuse service immediately based on the patron's known history of disruptive behaviour and current aggression.

• Serve the patron cautiously since they are currently sober, but closely monitor their behaviour for any signs of intoxication or further disruption.
• Request the patron leave the premises and contact the police if they refuse to comply.
• Call the manager to handle the situation, as previous incidents have been documented.

Correct answer: Refuse service immediately based on the patron's known history of disruptive behaviour and current aggression.

Explanation: Under the Liquor Control and Licensing Act, establishments have the right to refuse service to anyone who is disruptive, belligerent, or has a history of problematic behaviour, even if not currently intoxicated. The patron's immediate verbal aggression and documented history of disruption provide sufficient grounds for refusal, protecting staff and other patrons. Serving cautiously is not advisable given the history, and immediately requesting them to leave without first refusing service for behavioural reasons is less precise. Involving a manager is a good step, but the server has the immediate right and responsibility to refuse service based on the patron's behaviour.