Serving It Right Practice Test · Question
When refusing service to an intoxicated patron, what is the best approach?
Refusing service should always be handled politely, firmly, and discreetly to minimize conflict and maintain a professional environment.
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Question: When refusing service to an intoxicated patron, what is the best approach?
Answer options:
- Be aggressive and confrontational
- Announce it loudly to other patrons ✅ Be polite, firm, and discreet
- Simply ignore them until they leave
Correct answer: Be polite, firm, and discreet
Explanation: Refusing service should always be handled politely, firmly, and discreetly to minimize conflict and maintain a professional environment.
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Related Questions
- Which of the following is a clear sign that a customer may be intoxicated?
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- What is the legal drinking age in British Columbia? (alternate scenario)
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Question explanations
- Which of the following is a clear sign that a customer may be intoxicated?
- What does 'due diligence' refer to in the context of responsible alcohol service? (alternate scenario)
- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
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