Serving It Right Practice Test · Question
When refusing service to an intoxicated individual, what is the best approach?
Being firm, polite, and clearly explaining that service is being refused due to intoxication is the most effective and professional approach.
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Question: When refusing service to an intoxicated individual, what is the best approach?
Answer options:
- Be apologetic and offer service later ✅ Be firm, polite, and explain the reason clearly
- Ignore them until they leave
- Call the police immediately without explanation
Correct answer: Be firm, polite, and explain the reason clearly
Explanation: Being firm, polite, and clearly explaining that service is being refused due to intoxication is the most effective and professional approach.
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Related Questions
- Which of the following is a clear sign that a customer may be intoxicated?
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- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
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Question explanations
- Which of the following is a clear sign that a customer may be intoxicated?
- What does 'due diligence' refer to in the context of responsible alcohol service? (alternate scenario)
- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
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