Serving It Right Practice Test · Question
Which action should a server take if a customer becomes aggressive after being refused service?
If a customer becomes aggressive after being refused service, the server should immediately call for management or security assistance. Engaging in arguments, p
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Question: Which action should a server take if a customer becomes aggressive after being refused service?
Answer options:
- Continue arguing with the customer
- Physically confront the customer ✅ Call for management or security assistance
- Ignore the customer and walk away
Correct answer: Call for management or security assistance
Explanation: If a customer becomes aggressive after being refused service, the server should immediately call for management or security assistance. Engaging in arguments, physical confrontation, or ignoring the situation can escalate the danger and is unsafe for staff and other patrons. Safety is paramount.
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Question explanations
- Which of the following is a clear sign that a customer may be intoxicated?
- What does 'due diligence' refer to in the context of responsible alcohol service? (alternate scenario)
- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
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