Serving It Right Practice Test · Question
Which action is NOT recommended when refusing service to a patron?
Refusals should be based on observable behaviour and legal requirements, not personal judgments about the patron's character.
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Question: Which action is NOT recommended when refusing service to a patron?
Answer options:
- Explaining the refusal clearly and politely
- Involving management or security if needed ✅ Making a personal judgment about their character
- Offering non-alcoholic alternatives
Correct answer: Making a personal judgment about their character
Explanation: Refusals should be based on observable behaviour and legal requirements, not personal judgments about the patron's character.
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Question explanations
- Which of the following is a clear sign that a customer may be intoxicated?
- What does 'due diligence' refer to in the context of responsible alcohol service? (alternate scenario)
- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
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