Serving It Right Practice Test · Question
If a patron becomes aggressive after being refused service, what is the most appropriate action?
When a situation escalates to aggression, involving management or security is the safest and most appropriate action.
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Question: If a patron becomes aggressive after being refused service, what is the most appropriate action?
Answer options:
- Engage in a verbal argument to assert authority
- Attempt to physically restrain the patron ✅ Seek assistance from a manager or security staff
- Continue serving them to de-escalate the situation
Correct answer: Seek assistance from a manager or security staff
Explanation: When a situation escalates to aggression, involving management or security is the safest and most appropriate action.
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Question explanations
- Which of the following is a clear sign that a customer may be intoxicated?
- What does 'due diligence' refer to in the context of responsible alcohol service? (alternate scenario)
- What is the legal drinking age in British Columbia? (alternate scenario)
- What is the minimum legal drinking age in British Columbia? (alternate scenario)
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