A customer who appears to be in their late 20s orders a beer. They present an Ontario Photo Card for ID. You notice the photo appears to be of the patron, but the card feels unusually flimsy, and the text on the back seems slightly blurred. What is your MOST appropriate immediate action?

Question: A customer who appears to be in their late 20s orders a beer. They present an Ontario Photo Card for ID. You notice the photo appears to be of the patron, but the card feels unusually flimsy, and the text on the back seems slightly blurred. What is your MOST appropriate immediate action?

Answer options:

• Accept the ID, as it is an Ontario Photo Card and the person looks of age. ✅ Politely explain your concerns, refuse service, and request another piece of valid government-issued photo ID.
• Confiscate the card, as it seems fraudulent, and immediately notify your manager.
• Serve the drink, but make a mental note to watch the patron closely for suspicious behaviour.

Correct answer: Politely explain your concerns, refuse service, and request another piece of valid government-issued photo ID.

Explanation: If there are doubts about the authenticity of an ID (e.g., flimsy feel, blurred text), it's crucial to address these concerns responsibly. The most appropriate immediate action is to politely refuse service based on the questionable ID and request another piece of valid identification. This allows the patron an opportunity to clear up any misunderstanding. Confiscating an ID should only be done if you are certain it is fraudulent. Accepting it or serving them would be a breach of responsible service practices and legal requirements.