Smart Serve Practice Test · Question
If a server refuses service to a patron, what is a key action they should take?
When refusing service, it is crucial to document the incident, including the reasons for refusal, time, date, and any other relevant details. This documentation
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Question: If a server refuses service to a patron, what is a key action they should take?
Answer options:
- Ignore the patron afterwards ✅ Document the refusal incident
- Call the police immediately
- Serve another patron at the same table
Correct answer: Document the refusal incident
Explanation: When refusing service, it is crucial to document the incident, including the reasons for refusal, time, date, and any other relevant details. This documentation provides a record for the establishment and potentially for legal purposes. Ignoring the patron or serving others at the same table can lead to further issues, and calling the police is usually only for severe situations.
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Question explanations
- In Ontario, what is the minimum legal drinking age?
- What is considered a 'standard drink' in Ontario for regular beer (5% alcohol)?
- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
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