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Smart Serve Practice Test · Question

If a patron is using a fake ID, what is the server's immediate priority?

If a patron is using a fake ID, the immediate priority is to refuse service. If it is safe and possible, the server should attempt to retrieve the ID to prevent

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Question: If a patron is using a fake ID, what is the server's immediate priority?

Answer options:

  • Confiscate the ID and keep it ✅ Refuse service and attempt to retrieve the ID if possible and safe
  • Call the patron's parents
  • Write down the ID's serial number and do nothing else

Correct answer: Refuse service and attempt to retrieve the ID if possible and safe

Explanation: If a patron is using a fake ID, the immediate priority is to refuse service. If it is safe and possible, the server should attempt to retrieve the ID to prevent its further use, in accordance with establishment policy, which often involves contacting management and potentially the police. Confiscating and keeping it outright without following protocols, calling parents, or just noting the number are not appropriate or sufficient actions.

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