Smart Serve Practice Test · Question
What should a server do if they suspect a customer is using a fake ID?
If a server suspects an ID is fake, they should confiscate it (if safe to do so and if establishment policy permits this, as per AGCO guidelines) and refuse ser
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Question: What should a server do if they suspect a customer is using a fake ID?
Answer options:
- Serve the customer, but discreetly inform their manager. ✅ Confiscate the ID and refuse service.
- Keep the ID but serve the customer anyway.
- Ask for a second form of ID, even if it's not government-issued.
Correct answer: Confiscate the ID and refuse service.
Explanation: If a server suspects an ID is fake, they should confiscate it (if safe to do so and if establishment policy permits this, as per AGCO guidelines) and refuse service to the individual. Serving them would be a violation of the LLCA. Never serve if the ID is questionable. Only legally accepted forms of ID can be requested.
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