Smart Serve Practice Test · Question
You are working the bar and a patron spills a full drink on the floor near the washrooms. What is your immediate and most important action?
The immediate priority for any spill is to prevent injury. Placing a 'wet floor' sign clearly warns patrons of the hazard, and ensuring prompt cleanup reduces t
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Question: You are working the bar and a patron spills a full drink on the floor near the washrooms. What is your immediate and most important action?
Answer options:
- Apologize to the patron and immediately replace their drink. ✅ Place a 'wet floor' sign and arrange for cleanup as soon as possible.
- Ignore it if it's a small spill and focus on serving other customers.
- Instruct another customer to alert staff if anyone slips.
Correct answer: Place a 'wet floor' sign and arrange for cleanup as soon as possible.
Explanation: The immediate priority for any spill is to prevent injury. Placing a 'wet floor' sign clearly warns patrons of the hazard, and ensuring prompt cleanup reduces the risk of slips and falls. Option A deals with customer service but neglects safety. Option C is negligent and could lead to serious injury and liability. Option D delegates staff responsibility to a customer, which is inappropriate and ineffective.
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Question explanations
- In Ontario, what is the minimum legal drinking age?
- What is considered a 'standard drink' in Ontario for regular beer (5% alcohol)?
- What is considered a 'standard drink' of beer in Ontario for purposes of measuring alcohol intake?
- What is a major indicator that a person may be serving alcohol illegally?
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