An owner repeatedly plays loud music late at night, disturbing neighbours. After initial attempts to resolve through direct communication by the strata council, what is a subsequent step the council should typically take?

Question: An owner repeatedly plays loud music late at night, disturbing neighbours. After initial attempts to resolve through direct communication by the strata council, what is a subsequent step the council should typically take?

Answer options:

• Immediately call the police to handle the noise complaint. ✅ Issue a notice of complaint and provide an opportunity for the owner to respond before imposing a bylaw fine.
• Change the locks on the owner's unit.
• Publish the owner's name and address on the strata notice board.

Correct answer: Issue a notice of complaint and provide an opportunity for the owner to respond before imposing a bylaw fine.

Explanation: If direct communication fails, the strata council should follow due process, which involves formal notification of the alleged bylaw infraction, giving the owner an opportunity to address the complaint, and then potentially levying a fine if the breach continues.