Strata Management Licensing Practice Exam · Question
A strata manager receives a complaint from an owner about excessive noise from an upstairs unit. What is the strata manager's immediate and appropriate action?
A strata manager's role is to facilitate the strata corporation's processes, not to act unilaterally. The appropriate step is to follow established procedures,
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Question: A strata manager receives a complaint from an owner about excessive noise from an upstairs unit. What is the strata manager's immediate and appropriate action?
Answer options:
- Immediately fine the offending owner.
- Advise the owner to contact the police. ✅ Inform the strata council and follow the strata corporation's dispute resolution or enforcement process.
- Personally mediate the dispute between the owners.
Correct answer: Inform the strata council and follow the strata corporation's dispute resolution or enforcement process.
Explanation: A strata manager's role is to facilitate the strata corporation's processes, not to act unilaterally. The appropriate step is to follow established procedures, usually involving the strata council.
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