Mr. Davies, a strata manager for Strata Plan KAS5678 in Kelowna, receives a complaint from an owner about noise from a neighbour's unit violating a strata rule regarding quiet hours. What is Mr. Davies' immediate obligation regarding this complaint?

Question: Mr. Davies, a strata manager for Strata Plan KAS5678 in Kelowna, receives a complaint from an owner about noise from a neighbour's unit violating a strata rule regarding quiet hours. What is Mr. Davies' immediate obligation regarding this complaint?

Answer options:

• Immediately issue a fine to the alleged offender for breaching the rule.
• Inform the complainant that a formal hearing must be requested by the owner. ✅ Remind the owner of the need to provide evidence, and forward the complaint to the strata council for review.
• Instruct the strata council to immediately amend the rule into a bylaw for stronger enforcement.

Correct answer: Remind the owner of the need to provide evidence, and forward the complaint to the strata council for review.

Explanation: Under Standard Bylaw 7(1), a strata corporation must receive a complaint in writing from an owner or tenant. Standard Bylaw 3(2) states that rules govern the use, safety and condition of common property and common assets, and the administration of the strata corporation. The strata manager's role is to facilitate the process according to the bylaws and rules.