Sophia, a strata manager for Strata Plan NWS 3456 in Nanaimo, receives a complaint from an owner, Ms. Wong, that her neighbouring tenant, Mr. Davies, is routinely making excessive noise late at night. Ms. Wong requests access to Mr. Davies' Form K and rental agreement to confirm his tenancy details and contact information for his landlord. How should Sophia respond?

Question: Sophia, a strata manager for Strata Plan NWS 3456 in Nanaimo, receives a complaint from an owner, Ms. Wong, that her neighbouring tenant, Mr. Davies, is routinely making excessive noise late at night. Ms. Wong requests access to Mr. Davies' Form K and rental agreement to confirm his tenancy details and contact information for his landlord. How should Sophia respond?

Answer options: ✅ Advise Ms. Wong that she cannot provide confidential tenant information due to privacy concerns.

• Provide Ms. Wong with a redacted copy of Mr. Davies' Form K, omitting personal contact details.
• Tell Ms. Wong that she must address her complaint directly with Mr. Davies.
• Give Ms. Wong Mr. Davies' landlord's contact information as a fellow owner.

Correct answer: Advise Ms. Wong that she cannot provide confidential tenant information due to privacy concerns.

Explanation: Under the Personal Information Protection Act (PIPA), strata corporations must protect personal information, including tenant details on a Form K, and cannot disclose it to other owners for purposes unrelated to strata administration, such as private disputes.