Tenant Mr. Singh at Strata Plan LMR 5678 in Langley submits a formal complaint to the strata manager, Emily, regarding persistent noise from the unit above him after 10 PM. The strata bylaws prohibit excessive noise between 10 PM and 7 AM. What is the strata council's first step in addressing this complaint?

Question: Tenant Mr. Singh at Strata Plan LMR 5678 in Langley submits a formal complaint to the strata manager, Emily, regarding persistent noise from the unit above him after 10 PM. The strata bylaws prohibit excessive noise between 10 PM and 7 AM. What is the strata council's first step in addressing this complaint?

Answer options: ✅ Investigate the complaint by gathering facts and potentially issuing a warning letter to the alleged offending owner/tenant.

• Immediately levy a fine against the owner of the unit above Mr. Singh.
• Inform Mr. Singh that the strata corporation does not handle tenant-to-tenant disputes.
• Schedule a mediation session between Mr. Singh and the upstairs resident.

Correct answer: Investigate the complaint by gathering facts and potentially issuing a warning letter to the alleged offending owner/tenant.

Explanation: Under Section 135 of the Strata Property Act, a strata corporation must receive a complaint, investigate it, and give the person complained about an opportunity to respond before issuing a fine or other enforcement action.