A strata manager for Strata Plan NWS4455 in Prince George receives a complaint about a council member's conduct from a disgruntled owner after a heated AGM. The owner demands the strata manager take disciplinary action against the council member. What should the strata manager advise the owner?

Question: A strata manager for Strata Plan NWS4455 in Prince George receives a complaint about a council member's conduct from a disgruntled owner after a heated AGM. The owner demands the strata manager take disciplinary action against the council member. What should the strata manager advise the owner?

Answer options: ✅ The strata manager's role is to facilitate the strata corporation's operations, and disciplinary action against a council member for conduct at an AGM is typically an internal strata matter to be addressed by the council or through dispute resolution, not directly by the manager.

• The strata manager can unilaterally remove the council member if there is sufficient evidence of misconduct.
• The strata manager must report the council member to BCFSA for unethical conduct.
• The strata manager should convene a special general meeting to allow owners to vote on the council member's removal.

Correct answer: The strata manager's role is to facilitate the strata corporation's operations, and disciplinary action against a council member for conduct at an AGM is typically an internal strata matter to be addressed by the council or through dispute resolution, not directly by the manager.

Explanation: While a strata manager advises the strata council and assists in governance, they do not have the authority to discipline council members. Issues of council member conduct are generally internal strata matters, potentially addressed by the council itself, an owner petitioning for a special general meeting, or through the Civil Resolution Tribunal if it constitutes a dispute under the Strata Property Act.