During a regularly scheduled strata council meeting for Strata Plan VR9012 in Vancouver, a heated dispute erupts between two owners regarding a noise complaint, escalating to personal attacks. As the strata manager, Michael, what is the most appropriate action to take to facilitate the meeting effectively?

Question: During a regularly scheduled strata council meeting for Strata Plan VR9012 in Vancouver, a heated dispute erupts between two owners regarding a noise complaint, escalating to personal attacks. As the strata manager, Michael, what is the most appropriate action to take to facilitate the meeting effectively?

Answer options:

• Allow the owners to vent their frustrations to fully understand the depth of the issue before intervening.
• Adjourn the meeting immediately, stating that such behaviour will not be tolerated, and reschedule the discussion. ✅ Remind the participants of the meeting's agenda and the code of conduct for respectful discussions, offering to address the specific dispute separately outside the meeting.
• Take detailed notes of the exchange for future reference and let the council decide how to proceed.

Correct answer: Remind the participants of the meeting's agenda and the code of conduct for respectful discussions, offering to address the specific dispute separately outside the meeting.

Explanation: Effective meeting facilitation requires the strata manager to maintain order and adherence to the agenda. Reminding attendees of proper conduct and offering to address specific contentious issues outside the formal meeting keeps the meeting productive while acknowledging the dispute.