Administrative Professional (CAP) · Question
When is it most appropriate to use a formal tone in written business communication?
A formal tone is essential for maintaining professionalism and respect, especially when addressing external stakeholders or senior personnel.
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Question: When is it most appropriate to use a formal tone in written business communication?
Answer options: ✅ When communicating with external partners or senior management
- When sending a quick update to a team member
- When writing an internal memo about a casual event
- When responding to a customer complaint on social media
Correct answer: When communicating with external partners or senior management
Explanation: A formal tone is essential for maintaining professionalism and respect, especially when addressing external stakeholders or senior personnel.
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Question explanations
- Which tab in Microsoft PowerPoint is used to apply predefined animation effects to individual objects on a sli
- When writing an internal memo, what tone is generally most appropriate?
- What is the primary purpose of a 'register' in records management?
- Which of the following is an example of an open-ended question?
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