Skip to main content

Administrative Professional (CAP) · Question

When writing a formal business letter, what salutation is generally considered most appropriate if the recipient's name is unknown?

While 'To Whom It May Concern' is sometimes used, 'Dear Sir/Madam' is often preferred for its slightly more formal and traditional tone in business letters when

Start free practice for Administrative Professional (CAP)

200 questions · no signup required · 40 free questions per day

Start Practice →

Question: When writing a formal business letter, what salutation is generally considered most appropriate if the recipient's name is unknown?

Answer options:

  • Hey there,
  • To Whom It May Concern: ✅ Dear Sir/Madam,
  • Hello,

Correct answer: Dear Sir/Madam,

Explanation: While 'To Whom It May Concern' is sometimes used, 'Dear Sir/Madam' is often preferred for its slightly more formal and traditional tone in business letters when specific names are unavailable.

Start free practice for Administrative Professional (CAP)

200 questions · no signup required · 40 free questions per day

Start Practice →

More about Administrative Professional (CAP)

Related Questions

More for Administrative Professional (CAP) candidates

Ready to practice?

Free, no signup required. Build a wrong-question list as you go.

Start Free Administrative Professional (CAP) Practice →

Related courses

Other Canadian certifications candidates often prepare for alongside this one.