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Administrative Professional (CAP) · Question

When addressing a new client for the first time, which salutation is generally most appropriate in a business email?

Using a formal salutation with the client's last name demonstrates professionalism and respect in a first-time business communication.

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Question: When addressing a new client for the first time, which salutation is generally most appropriate in a business email?

Answer options: ✅ Dear Mr./Ms. [Last Name]

  • Hey [First Name]
  • To Whom It May Concern
  • Greetings

Correct answer: Dear Mr./Ms. [Last Name]

Explanation: Using a formal salutation with the client's last name demonstrates professionalism and respect in a first-time business communication.

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