Administrative Professional (CAP) · Question
What is a 'cold call' in a business context?
A cold call is an unsolicited contact with a potential customer or client with whom one has had no prior interaction, typically used for sales or networking pur
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Question: What is a 'cold call' in a business context?
Answer options:
- A customer service call to resolve a complaint
- A marketing call to an existing client ✅ An unsolicited visit or phone call to potential clients
- A call made immediately after receiving a referral
Correct answer: An unsolicited visit or phone call to potential clients
Explanation: A cold call is an unsolicited contact with a potential customer or client with whom one has had no prior interaction, typically used for sales or networking purposes.
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Question explanations
- Which tab in Microsoft PowerPoint is used to apply predefined animation effects to individual objects on a sli
- When writing an internal memo, what tone is generally most appropriate?
- What is the primary purpose of a 'register' in records management?
- Which of the following is an example of an open-ended question?
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