Administrative Professional (CAP) · Question
What is the appropriate professional etiquette when placing a caller on hold?
Informing the caller why and for how long they will be on hold demonstrates respect for their time and provides transparency.
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Question: What is the appropriate professional etiquette when placing a caller on hold?
Answer options: ✅ Explain why they are being placed on hold and offer a timeframe.
- Place them on hold immediately to save time.
- Ask if they would prefer to be called back later.
- Sing a jingle to entertain them while they wait.
Correct answer: Explain why they are being placed on hold and offer a timeframe.
Explanation: Informing the caller why and for how long they will be on hold demonstrates respect for their time and provides transparency.
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Question explanations
- Which tab in Microsoft PowerPoint is used to apply predefined animation effects to individual objects on a sli
- When writing an internal memo, what tone is generally most appropriate?
- What is the primary purpose of a 'register' in records management?
- Which of the following is an example of an open-ended question?
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