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Administrative Professional (CAP) · Question

When processing incoming mail, what is the first step an administrative professional should typically take?

Sorting mail by priority and recipient allows for efficient distribution and ensures urgent items are addressed promptly.

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Question: When processing incoming mail, what is the first step an administrative professional should typically take?

Answer options: ✅ Sort mail by priority and recipient.

  • Open all envelopes immediately.
  • Discard all junk mail without opening.
  • Forward all mail directly to relevant departments.

Correct answer: Sort mail by priority and recipient.

Explanation: Sorting mail by priority and recipient allows for efficient distribution and ensures urgent items are addressed promptly.

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