Administrative Professional (CAP) · Question
What is the appropriate professional etiquette for handling a call from a colleague requesting sensitive information about a third party?
Always verify the caller's identity and their legitimate need to know before sharing sensitive information to maintain confidentiality and security.
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Question: What is the appropriate professional etiquette for handling a call from a colleague requesting sensitive information about a third party?
Answer options:
- Provide the information if you recognize the caller's voice
- Refuse to provide any information, citing privacy concerns ✅ Verify the caller's identity and authority before releasing information
- Direct them to the organization's public information website
Correct answer: Verify the caller's identity and authority before releasing information
Explanation: Always verify the caller's identity and their legitimate need to know before sharing sensitive information to maintain confidentiality and security.
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Question explanations
- Which tab in Microsoft PowerPoint is used to apply predefined animation effects to individual objects on a sli
- When writing an internal memo, what tone is generally most appropriate?
- What is the primary purpose of a 'register' in records management?
- Which of the following is an example of an open-ended question?
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