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Administrative Professional (CAP) · Question

A colleague frequently misses deadlines. How should an administrative professional address this professionally?

Addressing performance issues privately and constructively allows for understanding and resolution while maintaining professionalism.

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Question: A colleague frequently misses deadlines. How should an administrative professional address this professionally?

Answer options:

  • Report them directly to their manager without discussing it with them first.
  • Publicly call them out during a team meeting. ✅ Schedule a private conversation to understand the challenges and offer support.
  • Take over their tasks to ensure deadlines are met, without informing them.

Correct answer: Schedule a private conversation to understand the challenges and offer support.

Explanation: Addressing performance issues privately and constructively allows for understanding and resolution while maintaining professionalism.

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