Administrative Professional (CAP) · Question
To handle simultaneous calls professionally, you should:
Politely put the first on hold with permission, then return promptly.
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Question: To handle simultaneous calls professionally, you should:
Answer options:
- Drop one call ✅ Ask the first caller's permission to put them on hold briefly, then return
- Ignore the second
- Conference everyone without asking
Correct answer: Ask the first caller's permission to put them on hold briefly, then return
Explanation: Politely put the first on hold with permission, then return promptly.
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Question explanations
- Which tab in Microsoft PowerPoint is used to apply predefined animation effects to individual objects on a sli
- When writing an internal memo, what tone is generally most appropriate?
- What is the primary purpose of a 'register' in records management?
- Which of the following is an example of an open-ended question?
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