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Administrative Professional (CAP) · Question

In a business letter, the salutation 'Dear Sir/Madam' is used when:

Used when the recipient's name/gender is unknown.

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Question: In a business letter, the salutation 'Dear Sir/Madam' is used when:

Answer options:

  • You know the recipient ✅ Recipient's name and gender are unknown
  • To friends
  • Internal memos

Correct answer: Recipient's name and gender are unknown

Explanation: Used when the recipient's name/gender is unknown.

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