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Personal Support Worker Practice · Question

A client with dementia repeatedly misplaces their belongings and accuses others of stealing. How should the PSW respond?

Validating their feelings and assisting them in a calm manner is helpful. Confrontation or dismissal can increase distress in clients with dementia.

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Question: A client with dementia repeatedly misplaces their belongings and accuses others of stealing. How should the PSW respond?

Answer options: ✅ Acknowledge their feelings and help them look for the item.

  • Tell them they are wrong and remind them they have dementia.
  • Ignore the accusation and change the subject.
  • Isolate the client to prevent further accusations.

Correct answer: Acknowledge their feelings and help them look for the item.

Explanation: Validating their feelings and assisting them in a calm manner is helpful. Confrontation or dismissal can increase distress in clients with dementia.

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