Personal Support Worker Practice · Question
Which non-verbal cue indicates active listening?
Maintaining eye contact and nodding are non-verbal cues that demonstrate engagement and attentiveness during communication.
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Question: Which non-verbal cue indicates active listening?
Answer options:
- Crossing your arms and looking away ✅ Maintaining appropriate eye contact and nodding
- Continuously checking your watch
- Fidgeting and looking around the room
Correct answer: Maintaining appropriate eye contact and nodding
Explanation: Maintaining eye contact and nodding are non-verbal cues that demonstrate engagement and attentiveness during communication.
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Question explanations
- What is the correct procedure for hand hygiene when hands are visibly soiled?
- Which of the following is an example of subjective data a PSW might collect?
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