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Personal Support Worker Practice · Question

How should a PSW respond if a client with dementia becomes fixated on a past memory that is upsetting them?

Validating feelings and gentle redirection helps manage distress without causing further agitation in clients with dementia.

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Question: How should a PSW respond if a client with dementia becomes fixated on a past memory that is upsetting them?

Answer options:

  • Correct their memory and explain it's not real
  • Change the subject abruptly without acknowledgment ✅ Validate their feelings and redirect gently to a pleasant topic
  • Tell them to stop dwelling on the past

Correct answer: Validate their feelings and redirect gently to a pleasant topic

Explanation: Validating feelings and gentle redirection helps manage distress without causing further agitation in clients with dementia.

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