Personal Support Worker Practice · Question
What is 'active listening' in the context of PSW communication?
Active listening involves fully focusing on the client, understanding their message, and demonstrating that understanding through verbal and non-verbal cues.
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Question: What is 'active listening' in the context of PSW communication?
Answer options:
- Waiting for your turn to speak
- Formulating your response while the client is talking ✅ Paying full attention, showing empathy, and providing feedback
- Interrupting to clarify information immediately
Correct answer: Paying full attention, showing empathy, and providing feedback
Explanation: Active listening involves fully focusing on the client, understanding their message, and demonstrating that understanding through verbal and non-verbal cues.
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Question explanations
- What is the correct procedure for hand hygiene when hands are visibly soiled?
- Which of the following is an example of subjective data a PSW might collect?
- When assisting a client with a weakened side to dress, which side should be dressed first?
- Which type of microorganism is responsible for influenza?
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