Personal Support Worker Practice · Question
When a client expresses feelings of sadness or loneliness, what is the best communication approach?
Active listening and empathetic responses validate the client's feelings and build trust, encouraging open communication.
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Question: When a client expresses feelings of sadness or loneliness, what is the best communication approach?
Answer options:
- Tell them to cheer up ✅ Listen actively and offer empathy
- Distract them with a different topic
- Share your own similar experiences
Correct answer: Listen actively and offer empathy
Explanation: Active listening and empathetic responses validate the client's feelings and build trust, encouraging open communication.
Start free practice for Personal Support Worker Practice
200 questions · no signup required · 40 free questions per day
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Question explanations
- What is the correct procedure for hand hygiene when hands are visibly soiled?
- Which of the following is an example of subjective data a PSW might collect?
- When assisting a client with a weakened side to dress, which side should be dressed first?
- Which type of microorganism is responsible for influenza?
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