Personal Support Worker Practice · Question
When a client with dementia becomes agitated, what is the best initial response from the PSW?
Understanding the trigger for agitation and providing reassurance can often de-escalate the situation for clients with dementia.
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Question: When a client with dementia becomes agitated, what is the best initial response from the PSW?
Answer options:
- Restraining the client to prevent harm
- Ignoring the behavior until it subsides ✅ Attempting to identify the cause of agitation and reassure the client
- Raising your voice to get their attention
Correct answer: Attempting to identify the cause of agitation and reassure the client
Explanation: Understanding the trigger for agitation and providing reassurance can often de-escalate the situation for clients with dementia.
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Question explanations
- What is the correct procedure for hand hygiene when hands are visibly soiled?
- Which of the following is an example of subjective data a PSW might collect?
- When assisting a client with a weakened side to dress, which side should be dressed first?
- Which type of microorganism is responsible for influenza?
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