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Personal Support Worker Practice · Question

When a client with dementia becomes agitated, what is the best initial response from the PSW?

Understanding the trigger for agitation and providing reassurance can often de-escalate the situation for clients with dementia.

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Question: When a client with dementia becomes agitated, what is the best initial response from the PSW?

Answer options:

  • Restraining the client to prevent harm
  • Ignoring the behavior until it subsides ✅ Attempting to identify the cause of agitation and reassure the client
  • Raising your voice to get their attention

Correct answer: Attempting to identify the cause of agitation and reassure the client

Explanation: Understanding the trigger for agitation and providing reassurance can often de-escalate the situation for clients with dementia.

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