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Personal Support Worker Practice · Question

When a client with Alzheimer's repeatedly asks the same question, the PSW should:

Memory loss prevents new learning. Answer calmly, simply; redirect to a meaningful activity; do not correct or shame.

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Question: When a client with Alzheimer's repeatedly asks the same question, the PSW should:

Answer options:

  • Become annoyed ✅ Answer calmly each time and try gentle distraction
  • Tell them they already asked
  • Ignore them

Correct answer: Answer calmly each time and try gentle distraction

Explanation: Memory loss prevents new learning. Answer calmly, simply; redirect to a meaningful activity; do not correct or shame.

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