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Personal Support Worker Practice · Question

A neighbor asks how a client is doing. The PSW should:

Confidentiality (PHIPA in Ontario / PIPA in BC): never disclose client information without consent except in mandated reporting.

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Question: A neighbor asks how a client is doing. The PSW should:

Answer options:

  • Share details to be friendly ✅ Politely decline and not disclose any information
  • Tell them only diagnosis
  • Refer them to social media

Correct answer: Politely decline and not disclose any information

Explanation: Confidentiality (PHIPA in Ontario / PIPA in BC): never disclose client information without consent except in mandated reporting.

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