Security Guard Licence (Canada) · Question
Which communication technique is most effective when de-escalating a potentially volatile situation?
Active listening and empathetic responses show that the security guard is hearing and understanding the individual, which can help to calm them down and reduce
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Question: Which communication technique is most effective when de-escalating a potentially volatile situation?
Answer options:
- Using demanding and authoritative language.
- Maintaining direct, unbroken eye contact. ✅ Active listening and empathetic responses.
- Threatening legal action if the individual doesn't comply.
Correct answer: Active listening and empathetic responses.
Explanation: Active listening and empathetic responses show that the security guard is hearing and understanding the individual, which can help to calm them down and reduce tension. Demanding language, unbroken eye contact, or threats can heighten the situation.
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Question explanations
- Under which provincial authority is a security guard licensed in Ontario?
- When documenting an incident, what information should a security guard prioritize including?
- A security guard identifies a suspicious package left unattended in a public area. What is the immediate cours
- Which of the following is an example of 'tort law' that a security guard might encounter?
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